SPECIAL ANNOUNCEMENT CANADA (includes instructions)
As many of you know, it has been a challenge to get our CBD products delivered to our Canadian CTFO Family members in a regular, timely manner. We have always worked diligently and effectively to do what is right for Canada and will continue to do so.
In fact, we have been working to form a partnership with a specific Canadian company that has held a Producer’s License for years and is very well linked with Health Canada. This would allow us to solve all the delivery challenges for our Canadian CTFO Family members, once and for all. We are actually hoping to complete this process very soon, but it’s not fully in place yet.
However, this week there has been a new development with the Canadian shipping situation. We called the Canadian Border Services Agency and they informed us that because of increased scrutiny caused by one of our former Associates, what was previously a “grey area” of the interpretation of various Canadian laws, allowing 95% of our product orders to be delivered there, is now a very different situation. As of just recently, we are now being told that almost all of our packages are being held at the border.
Due to the actions of this one former Associate, the grey areas that we have been navigating with Health Canada have now become black and white effective immediately. In other words, after surviving the Canada Post strike, we were only experiencing customs issues with approximately 5% of our orders. Now, effective today, almost all of the orders being shipped to Canada containing CBD products are being seized.
Therefore, to avoid the hit & miss of parcels being stopped/seized, we’ve chosen to hold off the sales of CBD products to Canada until we know CBD is 100% clear to enter into the country. We have chosen to do this one more time until the “grey zone” of CBD has been clarified by the Canadian Gov’t. and/or our partnership with the Canadian company we’re working with is finalized. Please note, just like the last time this happened, this is temporary and should be resolved very soon.
We have had to do this because as of right now, almost all the life-changing products stopped at the border are being destroyed. For those of you waiting on orders, we have created 2 options for you to choose from. We can refund your money and when we’re back on track in Canada, you can re-order. Or you can choose to leave your un-received order in place and when we do resume deliveries, we can make sure your order(s) are at the front of the line.
Either way, please let us know by emailing us at email@example.com. You will need to include your CTFO ID number, the order number, the items on the order (including the quantities), as well as your shipping address. The regular support email address will not be handling these requests. Please do NOT call Associate Services regarding this issue. If you do, you will be redirected to email us at firstname.lastname@example.org, so please send an email only.
We at CTFO pride ourselves on always doing what’s right for our Associates and Customers. That’s why we’ve decided once again to continue the current ranks for our dedicated Canadian Associates until we can re-start CBD sales into Canada. Please understand this is only temporary until shipping is cleared up at the border.
In order to be qualified to maintain your current rank, you will need to email us at email@example.com and request this. This is the only way we can know who to maintain ranks for. You will need to include your CTFO ID number. The regular support email address will not be handling these requests. Please do NOT call Associate Services regarding this issue. If you do, you will be redirected to email us at firstname.lastname@example.org, so please send an email only.
We continue to offer many incredible, non-CBD products in Canada that all people can benefit from. These are available on your CTFO website.
We apologize for the temporary disruption of CBD sales in Canada, but once again, we want you to know that we are doing everything possible to get these life changing products back to our Canadian Family members ASAP.
Thank you for your understanding during this challenging time,
Your CTFO Home Team